Refund Policy

Effective Date: January 9, 2019

At Peptiva Shop, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, replacements, or store credit may be issued for purchases made through https://peptivashop.online.

By placing an order on our Website, you agree to the terms outlined below.

1. Eligibility for Refunds

Refunds may be approved only under the following circumstances:

✅ Damaged or Defective Products

If your item arrives damaged or defective, you may be eligible for a replacement or refund.

✅ Incorrect Item Received

If you receive the wrong product, we will correct the issue by sending the correct item or issuing a refund.

✅ Missing Items

If part of your order is missing, we will investigate and resolve the issue appropriately.

2. Non-Refundable Situations

Refunds will not be issued for the following:

• Incorrect shipping address provided by the customer

• Failure to pick up the package or refusal of delivery

• Delays caused by shipping carriers or customs

• Change of mind after purchase

• Products that have been opened, used, or tampered with

• Any issue reported after the allowed claim period

3. Refund Request Timeframe

To qualify for a refund or replacement, you must contact us within:

📌 48 hours of delivery confirmation

Claims submitted after this period may not be eligible.

4. How to Request a Refund

To request a refund or replacement, please contact us at:

📧 support@peptivashop.online

Please include:

• Your full name

• Order number

• Description of the issue

• Clear photos of the product and packaging (if damaged)

5. Refund Processing

Once your request is reviewed and approved:

• Refunds will be processed back to the original payment method (where applicable)

• Processing may take 3–10 business days, depending on your bank/payment provider

• In some cases, we may offer store credit or a replacement product instead of a refund

6. Shipping Fees

Shipping fees are generally non-refundable, unless the issue was caused by our error (wrong product shipped, damaged item, etc.).

7. Chargebacks & Disputes

Customers are encouraged to contact us before filing a chargeback. Unauthorized chargebacks may result in order/account restrictions.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Peptiva Shop
Website: https://peptivashop.online
Email: support@peptivashop.online