Shipping Policy

Effective Date: January 9, 2019

At Peptiva Shop, we are committed to providing fast, secure, and reliable shipping. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, and important delivery information.

By placing an order on https://peptivashop.online, you agree to the terms below.

1. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

• Once your order is shipped, you will receive a confirmation email (and tracking details if available).

2. Shipping Methods & Delivery Times

Delivery times vary depending on your location and selected shipping option.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

• International Shipping: 7–21 business days

📌 Delivery times are estimates and may be affected by carrier delays, customs, weather conditions, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination country/state

• Package weight

• Shipping method selected

Promotional free shipping offers may be available occasionally and will be displayed at checkout.

4. Tracking Information

• Tracking numbers are provided once your order has been shipped (when applicable).

• Customers are responsible for monitoring tracking updates once the order is dispatched.

5. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Peptiva Shop is not responsible for:

• Packages delivered to the wrong address due to incorrect customer details

• Orders lost due to incomplete shipping information

If you notice an address mistake, contact us immediately. If the order has already shipped, we may not be able to make changes.

6. Delayed or Lost Packages

We are not responsible for delays caused by:

• Shipping carriers

• Customs clearance

• Weather disruptions

• High-demand shipping seasons

If your package appears lost or delayed, please contact us and we will assist in opening a claim with the carrier.

7. Damaged Packages

If your order arrives damaged, please contact us within:

📌 48 hours of delivery

Include:

• Your order number

• Clear photos of the damaged package and product

We will review the claim and offer a replacement or refund if eligible.

8. International Shipping & Customs

International customers may be subject to:

• Customs inspections

• Import taxes or duties

• Local delivery regulations

These fees are the responsibility of the customer. Delivery may also take longer depending on customs processing.

9. Contact Us

For shipping questions or delivery support, contact us:

Peptiva Shop
Website: https://peptivashop.online
Email: support@peptivashop.online